Frequently Asked Questions

How do I pay open fines for my child?
Click the "Your Family" button. Select a student from your list. If the student has fines it will show up on the top of the page in red with an option to pay them.  Click the check boxes of the fines you'd like to pay, and click the "Pay Selected Fines/Fees" button. The fines you have chosen will be added to your shopping cart.

How can I change my user name, password, or contact information?
For parent's and guardian's, since we have you use your Skyward Family Access log in and password, you are able to change your password through Skyward and it takes overnight for your new password to be used here.  For guests if you lose your password, please contact me (Debra Podesta) at dpodesta@auburn.wednet.edu or 253-931-4936 and I can reset your password.

How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. On the bottom of the page under reports, select "Purchase History" or "Reprint Receipts" from the list of links. This will open a pop-up window listing all fines or all receipts for the selected student. Click the printer icon at the top to print out the fine/fee or receipt ledger.

How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. On the upper portion of the page, select "Items At Student's School" from the list of links. This will take you to a page displaying only products available to the selected student.

Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa, MasterCard or Discover credit or debit card.
   Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.